You have just been promoted from staff assistant in the Human Resources Office at Easy to Be Green to the new position of director of training, and your first project is to oversee the new reading, writing, and math courses.  Recently, though, several department heads have complained that many employees do not know how to prepare and deliver presentations.  You have begun to put together a short course on this, but the course will not be offered for a couple of months and only a small percentage of employees will be able to take it the first time anyway. 

You decide that, in the meantime, you will create an instructions document that can be sent to all employees immediately.  For some employees, who just need a refresher, this document will probably be enough.  For others, it will be an interim solution until they are able to take the course.